We are a fun, relaxed Physical Therapy clinic looking for...
A top-notch front desk administrator/cutomer service specialist
If you enjoy:
This could be the perfect position for you!
We need help in keeping our physical therapy clinic running efficiently and growing while maintaining a great vibe and ensuring that patients always know they'll be welcomed with a smile.
Before we dive into roles and responsibilities, let me provide a brief background on the company and why this position is going to be so important...
Piedmont Physical Therapy, Inc first began it's existence as Mizener Physical Therapy back in 1971 as the first outpatient physical therapy clinic in Manassas. The founder, David Mizener, practiced for 38 years before retiring in 2009.
In 1997 I began working for David. Twelve years later, my dreams of ownership came true when I purchased the practice. Other than changing the business name, everything remained the same. In 2003 we moved to our current location on Rixlew Lane in Manassas.
Over the past 9 months or so, I have intensified and really focused my efforts in making Piedmont Physical Therapy "The Clinic of Choice" that gives its patients the best overall EXPERIENCE they've ever had with any healthcare office (...and I don't make that statement lightly).
Your position will have as big a role in making that happen as the physical therapists do... probably even bigger to be honest with you.
This job cannot be described solely as a "Receptionist". Though you will work in the clinic's waiting area and perform many of the duties of a receptionist, you will also be taking care of many other administrative and marketing duties.
This is a full-time position consisting of 40 hours per week.
Here are some important traits a candidate must have for this important role in our company:
-A cheerful demeanor and an affinity for interacting with people and making them feel welcome
-Natural empathy and compassion for those in pain
-Eagerness to learn and implement feedback
-Strong attention to detail
-Fantastic organizational skills
-Track record of working very efficiently and handling a wide variety of tasks
-Extensive knowledge in identifying the various insurance plans and how to differentiate the rules of each payer.
-Expertise in obtaining and tracking insurance authorizations.
-Working knowledge of medical terminology and HIPAA compliance guidelines.
-Skilled in communicating openly and effectively with management, co-workers and via documentation.
Excellent speaking/communication skills are also a critical characteristic for this candidate. Aside from greeting and having conversations with patients, you will be responsible for accepting and returning phone calls as well as making calls to other healthcare facilities.
Finally, you need to be proficient in computer skills. I'm not talking about being able to code websites or anything like that... most of the technical/computer-based aspects of this job are easily trainable. I suppose you could say that I am looking for someone who considers themselves somewhat 'tech-savvy' such that the training on various IT tasks runs smoothly and you are able to efficiently learn, navigate and execute these tasks.
Please re-read the last 3 paragraphs and make sure you STRONGLY believe they describe you. Every characteristic is highly important and written very deliberately.
If they DO describe you, than we'd love to meet you.
Listed below are the details of the duties for this position and how you can apply.
Being successful in this position will involve:
-Being the smiling "face" of the company - greeting and chatting with patients in the waiting area, taking payments and scheduling future appointments.
-Cheerfully answering the phone and returning patient calls. You will be provided with a scripts to guide many of your phone conversations... especially those that pertain to prospective patients. It is important that you are open to coaching and guidance on how to manage and process phone calls as you are our 'front-line' salesperson.
-Creating and printing/sending statements to patients.
-Being a grammar, spelling and punctuation champion when sending and responding to emails.
-Processing clinic emails.
-Helping to schedule meetings and interviews.
-Filing paperwork, although with our electronic medical record system this will take very little of your time during the day.
-Learning all about the exciting world of 'social media and online marketing', as well as implementing "direct response lead generation" marketing campaigns.
-Being involved with marketing courses with Terry and David and assisting in the implementation of what is learned.
-Ordering office supplies.
-Creating and scheduling social media posts (if you like social media, you'll love this part of the job!).
-Occasional light cleaning of the office and keeping your desk space organized and clear of clutter (it's visible to patients as they check in/out).
-Being pumped to have a job where people love you and value your presence everyday.
-Maintaining and managing the office's "customer relationship management" (CRM) software (Infusionsoft).
-Working closely with Terry in creating procedure task lists and modifying policies & procedures. We are in the process of building out and documenting all the systems that run the business so we can scale the size of the practice with ease.
-Recording and documenting staff meetings
-Tracking finances and providing information to our bookkeeper.
-Working very efficiently and diligently at all the above with a desire to help progressively more people by growing the company and always improving on the service that we provide.
-Just being awesome in general and proactively contemplating things that could make a huge difference in the way the business runs.
Thank you for your interest in the position! If you've come this far, you're already showing some of the characteristics I'm looking for. To apply for this position, please send an email to the following recipients and follow these specific directions:
1) Use the Subject Line: I'm interested in the front office position
2) Within the email, please write a few sentences as to why you feel you are a great fit for this position.
3) Include a link to your LinkedIn profile (If you don't already have one, please create one and include the link in the email... doesn't need to be long or fancy).
4) Attach your resume as a PDF file.